Return Policy

Return Policy

What is ISG Solutions Group’s return policy?

If your return is the result of a shipping error on our end, ISG Solutions Group will refund the entire purchase amount and return shipping costs. However, ISG Global Solutions is not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box. To see a full disclosure of our shipping policy, please click here.

Your satisfaction is our top priority. Please read our full return policy:

  • All returns must have a return authorization number.
  • Returnable products may be returned up to 30 days after delivery.
  • Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
  • All parts and accessories must be included and in original packaging.
  • Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
  • If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
  • Return orders are subject to a restocking fee. See fee structure below.
  • If your return is the result of a defective product or shipping error, ISG Solutions Group will refund the entire purchase amount and return shipping costs.
  • Some products are non-returnable. See below for details.
  • Items that leave the U.S.A. are non-returnable.
  • Warranties may be voided on items that leave the U.S.A.
  • Wire transfer fees are non-refundable.
  • We cannot guarantee delivery for international orders. We will submit claims to the shipping source on all orders that are not received.
  • We will not reprocess orders until a resolution and refund is received from the shipping source.